– Assisting companies with completion of training needs analysis, training plans, designing career paths and personal development of staff members.
– Structuring and submitting of Workplace Skills Plans.
– Mystery guest services with a feedback report on experiences, findings and recommendations.
– Consulting with staff members on feedback and recommendations.
– Generating and analysing guest feedback and making recommendations.
– Designing and development of outcomes-based assessment tools for in-service trainees and assessment or moderation of these assessments.
– Learnership arrangements and administration thereof.
Food and Beverage Service Skills and Supervisory Training
This programme covers elements of the preparing and clearing areas of restaurant service, types of restaurant or function service. It also covers customer service for local and international clientele. Staff are trained to work in a safe and hygienic manner and understand the importance of a professional appearance.
This programme is presented at introduction (new waiters), intermediate (experienced waiters) or supervisory/management level.
Supervisory/Management training will include elements of leadership development.
Wine Knowledge for Professional Service and Recommendations
This training programme teaches the Food and Beverage Service staff to understand the origins of wine, differences in cultivars, styles of wine and how wines are made. This will assist them to be able to make informed recommendations to guests.
This programme is presented at introduction, intermediate or supervisory level.
Wine Knowledge for the wine industry promotional staff and sales professionals
This training programme is structured to train new sales staff joining the wine industry on the basics of wine. It covers the origins of wine, viticulture and viniculture (growing of grapes and the production of various wine styles). It will also cover sales techniques and service skills for various wine styles.
Introductory Wine Appreciation Programme
This programme is especially for the wine enthusiast and collectors to learn about the origins of wine, how various wine styles are made. It provides you with tasting skills and knowledge of various grape varieties and their taste profiles.
Wine and Food Pairing Dinners
An enjoyable fun evening for small to medium groups of friends or business colleagues. You are taken on a journey through various food and wine combinations; some very harmonious and others not in harmony to show you how your food can sometimes spoil a good wine or how an average wine can enhance the flavours of your food.
Corporate Team Building Events
Ideal for teambuilding with clients or staff. Let us show you how to blend your own wine. A facilitator will do a de-briefing of the teambuilding event, looking at leadership, conflict and other important business issues.
This is followed by a dining journey through various food and wine combinations; some very harmonious and others not in harmony to show you how your food can sometimes spoil a good wine or how an average wine can enhance the flavours of your food.
ABOUT THE TRAINER
Benita Pretorius-Bezuidenhout has more than 30 years’ experience with-in the hospitality, travel and tourism industry; from operations and sales to training. On-job-training in the industry and also as a lecturer and principal at a renowned hotel school. She is a customer service excellence-, hospitality consultation – and training expert and has been training hospitality staff in these subjects for 15 years.
Benita is an accredited Assessor, Skills Development Facilitator, Moderator and is qualified in the Designing of Assessment Tools. She holds a Wine Diploma through the Cape Wine Academy and also completed various management programmes.
She has experience in tendering processes, planning and facilitation of Skills Development Programmes for government departments.
She guides guests in an entertaining and insightful manner through the wonderful world of food and wine pairing. Attending any of these programmes is an expedition through the delights of the right and not so right wine and food combinations. Not only the basics, but also partnering food prepared in specific methods with the complementing wines.
She consults and trains service people in the art of entertaining, table preparation and cooking techniques,
Out-sourced trainers are all industry experts, with good training skills.
We are a proud member of
Hospitality Service Masters
Postal Address: P O Box 632, Irene, 0062
Business Phone/s: 082 926 0275
Business E-Mail: firstname.lastname@example.org
Cell number: 082 926 0275
Contact person for sales enquiries: Benita Bezuidenhout
Number of years in business: 30