KILAGUNI SERENA SAFARI LODGE WINS GLOBAL BEST PRACTICE AWARD

22 October 2018, Italy – Kilaguni Serena Safari Lodge has won the Special Award; “Extraordinary Business
Case and CSR”, at the official Global Best Practice Awards 2018 ceremony in Milan. Kilaguni Serena Safari
Lodge won this award for using eco-friendly practices in providing professional textile care through
sustainable and energy efficient laundry services.

The Global Best Practice Awards was started in year 2016 with the aim of recognizing organizations that
have shown ingenuity in business models that meet customer needs in a sustainable manner. Kilaguni
Serena Safari lodge is the first lodge in Tsavo National park to implement a fully-fledged solar power plant
to provide for its entire power requirements.

The solar power plant is under a 10-year lease contract, consists of 960 solar panels that produces up to
307 kWp and has the capacity to supply Kilaguni Serena Safari Lodge’s full energy requirements during
normal weather conditions. During adverse weather, additional energy needs are met using synchronised
generators which were previously the main source of energy before the commissioning of the solar plant in
July 2017.

Abdulkadir Rahim, Group Engineer, Serena Hotels, says, “We are humbled to receive the Global Best
Practice Award. This award demonstrates how our journey and efforts to move from fossil based energy to
renewable energy sources and effective energy and waste water management has evolved over the years.
Incorporating historic energy data insights to our business strategy is one of the key drivers that led us to
install the solar power plant. We have also recently installed a solar power plant at the Amboseli Serena
Safari Lodge and are committed in replicating this model at the other Serena Hotels properties in Africa.”

As part of its day-to-day operations, Serena Hotels focus on innovative programs that respond to the needs
of the environment, economy and communities within which it operates. All Serena’s programs are aligned
to the Sustainable Development Goals (SDG) set out by the United Nation Development Program. Kilaguni
Serena Safari Lodge solar power plant particularly aligns to “SDG 13 Climate Action” – with the aim of
fighting climate change and its effects to the environment.

Dan Chahenza, Lodge Manager at Kilaguni Serena Safari Lodge says, “The demand from eco-travelers is
growing and Serena continues to adapt its business best practices model to meet the ecological travel
experiences and expectations of today’s guest. Despite being remotely located in the park; we have
successfully managed to use a clean-renewable source of energy to fully run the lodge operations. This
includes supplying the needs of energy intensive functions such as the kitchen and laundry departments
without restricting other energy related services for our guests.”

The laundry department uses eco-friendly detergents and the lodge has a bio-digester that recycles all the
waste water which is used for irrigation and reafforestation. This goes a long way in protecting the
environment which is part of Serena’s philosophy.

According to the solar power plant data records, 467 tons of carbon dioxide has been avoided since the
last 15 months of installation. To extract this carbon dioxide from the environment naturally within 10 years
37,399 trees need to be planted. The solar power plants complement the Serena East Africa tree planting
initiative that has taken place for over 2 decades.

Notes to the Editor:
About Tourism Promotion Services (TPS), Serena Hotels
Serena Hotels offers quality accommodation in a collection of 24 up-market hotels, safari lodges, camps and resorts
within 6 countries in the Eastern Africa region (Kenya, Tanzania, Zanzibar, Uganda, Rwanda and Mozambique) and
11 properties in Asia (Afghanistan, Pakistan and Tajikistan). These properties are strategically located to offer exciting circuits for guests in some of the most exquisite and prime locations in Eastern Africa and Asia. With a focus on product, service standards and guest satisfaction, Serena Hotels continues in its quest to be the hotel of choice for the discerning traveller providing guests with quality accommodation, conference and holiday solutions.

Serena takes pride in the level of personal care and warmth of welcome that it extends to its guests. Each Serena
property is designed to complement its environment, while nurturing the landscape, culture and community that
surrounds it. The Serena Group leads the industry in East African eco-awareness and eco-policy implementation.

About Global Best Practice Award
The Global Best Practice Award is an initiative of CINET, a Professional Textile Care Company founded 35 years ago
and has a mission “To be a well-structured, strong and reputed international umbrella organization for the global
professional textile care industry to both consumer and business-to-business applications”.

The Global Best Practice Award Program stimulates the implementation of best practice measures, service aspects,
marketing and quality of the professional textile care industry and demonstrates its capabilities. For professional textile care (PTC) operations quality, service, innovation, and sustainability are the key issues to meet customer demands. By stimulating the best practices approach, CINET intends to contribute to a modern and sustainable textile care sector.

Winners of the Global Best Practice Award 2018 were announced an award ceremony in Milan, Italy on the 19th
October 2018.

For press inquiries please contact:
Sharon Kibwage, Corporate Communications Executive: skibwage@serena.co.ke, 0734 699 277